Terms of Service
Terms of Service
This agreement (hereinafter, the "Agreement") between Silver Diamond Co.LLC (hereinafter "SDC" "us" or "we") and you sets forth the terms and conditions which govern your use of any of the SDC or SDC sponsored websites (hereinafter, the "Sites") and/or the services (hereinafter, the "Services") thereon which are provided by SDC.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING ANY OF THE SITES AND/OR SERVICES. BY ACCESSING OR USING THE SITES AND/OR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITES OR SERVICES AND SHOULD IMMEDIATELY CEASE SUCH USE. SDC MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON NOTICE, WHICH MAY BE ACCOMPLISHED BY POSTING THE MODIFIED AGREEMENT ON THE SITE OR VIA EMAIL. YOUR USE OF ANY OF THE SITES AND/OR SERVICES FOLLOWING SUCH NOTICE SHALL BE DEEMED YOUR ACCEPTANCE OF SUCH CHANGES. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE AND/OR THE SERVICES SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT. IF WE REQUEST, YOU IRREVOCABLY AGREE TO SIGN A NON-ELECTRONIC VERSION OF THIS AGREEMENT.
Prohibited Activities
In connection with your use of the Sites and/or the Services, you acknowledge and agree that you will not:
copy, reverse engineer, reverse assemble, otherwise attempt to discover the source code, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained through the Sites or the Services;
access the Sites or Services by any means other than through the standard industry-accepted or SDC-provided interfaces;
transmit any message, information, data, text, software or image, or other content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable which may invade another's right of privacy or publicity;
impersonate any person or entity, including without limitation, an SDC official, forum leader, chat room monitor, guide or host, or falsely state or otherwise misrepresent your affiliation with such a person or entity;
post or transmit any material that contains a virus or corrupted data;
delete any author attributions, legal notices or proprietary designations or labels that you upload to any communication feature;
use of any Site or Service's communications features in a manner that adversely affects the availability of its resources to other users (e.g., excessive shouting, use of all caps, or flooding continuous postings of repetitive text);
post or transmit any unsolicited advertising, promotional materials, "junk mail", "spam," "chain letters," "pyramid schemes" or any other form of solicitation or any non-resume information such as opinions or notices, commercial or otherwise;
violate any applicable local, state, national or international law;
upload or transmit any material that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
delete or revise any material posted by any other person or entity;
manipulate or otherwise display the Sites and/or the Services by using framing or similar navigational technology;
register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any SDC product or Service if you are not expressly authorized by such party to do so;
Billing and Transaction Policies
Certain products or Services may be offered for sale on the Site. In the event you wish to purchase any of these products, you will be asked by SDC or an authorized third party to supply certain information, including without limitation, your full name, address, telephone number and credit card or bank information. You agree to provide SDC or such third party with the foregoing information as well as any other mandatory information that is accurate, complete and current, and to comply with the terms and conditions of any agreement that you may enter into governing your purchase of the product or Service. You shall be responsible for all charges incurred through your account as well as for paying any applicable taxes.
Disclaimer Regarding Links
The links on the Site and/or Services will let you leave the particular Site or Service you are accessing in order to access a linked site (the "Linked Sites"). SDC provides these links as a convenience, but we neither control nor endorse these Linked Sites, nor has SDC reviewed or approved the content which appears on the Linked Sites. SDC is not responsible for the legality, accuracy or inappropriate nature of any content, advertising, products or other materials on or available from any Linked Sites. You acknowledge and agree that SDC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any of the links, content, goods or services available on or through the Linked Sites.
Disclosure
All gemstones offered by SDC are proudly created in a laboratory and are not of natural, mined origin.
Dealings with Third Parties
Your participation, correspondence or business dealings with any third party found on or through our Sites and Services, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that SDC shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.
Proprietary Rights
You acknowledge and agree that the Site and Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws, and are the sole property of SDC or its licensors. You further acknowledge and agree that any content contained in advertisements or information presented to you through advertisers concerning SDC or otherwise is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
By sending or transmitting to us creative suggestions, ideas, notes, concepts, information, or other materials (collectively, "Submission Materials") or by posting such Submission Materials on the Sites, you hereby grant to us and our designees a worldwide, non-exclusive, sublicensable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import such Submission Materials in any media now known or hereafter devised, for any purpose whatsoever, commercial or otherwise, without compensation to you, the provider of the Submission Materials. The foregoing license to SDC shall be fully paid-up and royalty free. In addition, under no circumstances shall SDC have any obligation whatsoever to pay a fee to any subscriber or user in connection with the Submission Materials upon the occurrence of a transfer of all or any portion of SDC business through a merger, sale or transfer of all or substantially all of the assets of SDC, nor shall the sale of advertising on any of the Sites give rise to any obligation to pay a fee to Subscribers. None of the Submission Materials disclosed or posted via message boards, chats or other public forums shall be subject to any obligation, whether of confidentiality, attribution, or otherwise, on SDC's part and we shall not be liable for any use or disclosure of any such Submission Materials.
Media & Privacy
As part of SDC's ongoing marketing efforts, media of your piece of fine jewelry, including videos and images, may be used and shared without limitation through multiple forms of marketing including, but not limited to web site content, social media sites, advertisements, printed materials, and others, as well as shared individually with other clients as examples of SDC's past work. SDC and its employees, to the best of their abilities, will take care to not share sensitive client information such as client names or invoice amounts with anyone outside of the SDC organization. SDC understands the seriousness of discretion of clients purchasing an engagement ring and will take care within reason to only share recognizable media of unique pieces on our web site and social media sites after a client's proposal or after four months have passed, whichever is sooner.
Termination
This Agreement shall remain effective until terminated in accordance with its own terms and conditions. You agree that SDC, in its sole discretion, may terminate your password, account (in whole or in part), or use of the Site or Services, and remove and discard any content within the Site, at any time and for any reason. You agree that any actions taken under this Section 19 may be effective without prior notice to you. In the event of termination, however, those Sections in this Agreement which provide for continuing obligations on your part shall survive indefinitely.
Indemnification
You agree to indemnify, defend, and hold SDC and its subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, employees, and representatives harmless from and against any and all claims, damages, losses, costs or expenses (including reasonable attorneys' fees and disbursements) which arise directly or indirectly out of or from (i) your breach of this Agreement, (ii) any allegation that any materials that you submit to SDC or post on any forums (e.g., message boards, chat rooms) infringe or otherwise violate the copyright, trade secret, trademark or other intellectual property rights of a third party, and (iii) your access or use of the Site and/or the Services. This Section 17 shall survive in the event this Agreement is terminated for any reason.
Trademark
Silver Diamond Co. is a registered trademark of company Silver Diamond Company LLC.
Copyright Policy
The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under the U.S. copyright law. If you believe in good faith that materials hosted by SDC infringe your copyright, you, or your agent may send to SDC a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon SDC actual knowledge of facts or circumstances from which infringing material or acts are evident. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to SDC a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.
Right to Refuse Service
Silver Diamond Co. has a zero tolerance policy for harassment or abuse of our employees. By agreeing to our Terms, you acknowledge that SDC may at any time, without notice, refuse service to any customer who is aggressive or belligerent, or who harasses or makes threatening statements towards any employee of SDC at any time. Should a client be refused service, he/she will be immediately refunded and his/her order canceled.
ACCEPTED FORMS OF PAYMENT
Silver Diamond Company LLC. accepts same-day bank wires, credit cards (Visa, Mastercard, American Express, and Discover), Bitcoin, and 3, 6, or 12-month financing for U.S. residents in select states via Affirm (up to $10,000 USD). Silver Diamond Co. does not accept automated clearing house (ACH) or e-check, personal checks, certified bank checks, or cashier's checks. In the case of bank wire, all payment fees are the responsibility of the customer. For in-person sales at one of our showroom locations, or at an Silver Diamond Co.' trunk show, cash is also accepted. Silver Diamond Co. uses three different online payment systems including Stripe, Square, and Intuit.
Some transactions may require same-day bank wire as the only form of payment. You may be asked to provide government-issued photo identification at the time of payment, including a copy of your passport. International clients may be required to show a copy of their passport in compliance with The USA Patriot Act. Silver Diamond Co. reserves the right to reject a transaction for any reason, including but not limited to fraud risk, insufficient funds, or suspicious activity.
NON-REFUNDABLE DEPOSITS
In order to reserve a lab diamond and/or begin the custom design process, a fully transferable, non-refundable deposit is required. Prior to production of an engagement ring, non-refundable deposits may be transferred toward another diamond on the same order. Should an order be canceled prior to production, half the cost of the deposit may be refunded. Prior to the start of production, you will receive a cost estimate for the entire piece(s) of jewelry, which will require your signed approval. Once the estimate is signed and the order enters production, the 20% deposit is non-refundable.
Subsequent to placing a deposit on either a diamond or a piece of jewelry, your piece of jewelry must enter production or the remaining balance on the diamond be fully paid within 60 calendar days.
GRACE PERIOD ON DEPOSITS
Within 48 hours of placing a deposit on a gemstone, you may cancel your order and receive a full refund. After 48 hours, deposits are subject to the aforementioned policy.
MINIMUMS
Due to the bespoke nature of our pieces, Silver Diamond Co. kindly asks our clients to respect the following jewelry order minimums:
· Bespoke engagement rings, including re-set proposal settings: $5,000 USD
· Non-customized proposal and solitaire settings: $3,500 USD
· Made to order fashion jewelry from our collections: $1,250 USD
· Fully custom fashion jewelry: $2,000 USD
· Collections' wedding bands: $1,500 USD
· Fully custom wedding band: $2,500 USD
· Loose lab diamonds: A minimum of 1.0ct each
Our all metal wedding bands, Ready to Ship items, and items from The Classics Collection carry no order minimum.
FULL PAYMENT
Shipments of loose diamonds, Ready to Ship items (including the Delicate and Classics Collection), and some wedding bands require full payment upon placing an order.
Prior to the shipment or delivery of a completed bespoke piece of jewelry, full payment on the remaining balance of an invoice is required. You have 30 days from production completion to pay your final invoice, inclusive of the completion date; however your piece of fine jewelry will not ship until the final invoice has been paid. Failure to pay for the finished piece of jewelry within 30 days of production completion may result in forfeiture of any deposits paid and cancellation of the order.
CURRENCY
All prices quoted through the concierge process, on Silver Diamond Co.' website, are in USD unless otherwise noted. Silver Diamond Co. is not responsible for changes in foreign exchange rates and will only quote and charge clients in USD.
SALES TAX
All purchases delivered in, picked up, or shipped to the following states will incur the following tax rates: California: 8.625%; New York: 8.875%; Texas: 8.25%. Shipments to the following states incur these sales tax rates dependent on city and county: Oklahoma 4.5%-11.5%; Nevada 6.85%-8.375%; New Jersey 6.625%; Pennsylvania 6%-8%; Washington 6.5% - 10%. Please consult with your Diamond Concierge for additional information.
CARAT WEIGHT MEASUREMENTS
All carat weights displayed in Silver Diamond Co. collection pieces are approximate and may vary slightly from the finished piece. Notably, carat total weights for wedding bands may vary based on ring size and exact weight of diamonds used. Your Concierge will provide an estimate, to the best of our ability, of the final carat weight of a piece of jewelry prior to payment. On some pieces, discounts are not available for small discrepancies in carat weights.